Refund and Returns Policy

Order Changes & Exchanges

Please review your order carefully before confirmation, including size, design, and quantity. Due to our fast processing times, we cannot accommodate changes or exchanges due to incorrect selections like item type, size, design, or shipping details once confirmed.

If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder correctly. If you have questions before placing your order, please contact us. We are dedicated to ensuring you are fully satisfied with your purchase.

Canceling Orders

You may cancel your order free of charge within 6 hours of placing it. To do so, please contact us immediately at [email protected].

After this 6-hour window, your order begins active processing. This process incurs immediate, non-recoverable administrative and payment processing fees. If you request to cancel your order after the initial 6-hour free cancellation period has passed but before it has been shipped, a cancellation fee of 10% of the total order value will apply. This fee is intended to help cover these initial processing expenses that we incur. Once an order has been shipped, it cannot be cancelled but may be eligible for return according to our Return Policy.

Return Policy

You have 30 days from the delivery date to return an item. Beyond this period, orders are considered final, and refunds are not available.

Conditions for Returns

  • Item arrived damaged
  • The received design differs from what was ordered
  • Incorrect size or material
  • Wrong product delivered
  • Product description does not match the received item

Condition of Returned Items

To be eligible for a return, the item(s) must meet the following conditions:

  • Must be in its original, new, and unused condition, with all original packaging intact and undamaged.
  • Must not have been worn, washed, altered, or damaged by the customer.
  • Any claimed defects must genuinely be due to a manufacturing error on our part or damage that occurred during the initial transit to you. We are committed to the quality of our products, including our detailed embroidery. If you have concerns about the finish or a potential defect, please contact us to discuss.
  • All original tags must remain securely attached to the item as received.

Requirements for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

Email your refund request and required documents to [email protected]. Our customer service team will review and respond within 2-3 business days. Ensure your email notifications are enabled. Specific instructions will be provided based on your case. Refunds require prior confirmation of eligibility.

Return Shipping Costs

Customers are responsible for return shipping costs, which are non-refundable.

Refund Processing Time

Allow up to 2 business days to process your refund after we receive the returned item. You will be notified via email once your refund, including any original shipping fees, is issued.

Awaiting Your Refund?

  • Verify your bank account details.
  • Contact your credit card company, as processing may take time.
  • Typically, refunds appear within 10-15 days depending on your card provider’s policies.
  • If you still have not received your refund, please contact us at [email protected]. We aim to respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from delivery. After this period, orders are considered accepted, and refunds are not available.
  • Items are only eligible for return or exchange within this 30-day window.
  • We are not responsible for returns lost or damaged in transit or returns made without proper communication.